meet the support team
Find Your Tier 1 Operator
Meet the Coreware Priority Support Operators. Each member of our team brings a unique mix of industry experience, technical expertise, and personality. Browse the operators below and connect with the one that best fits your business.
Joshua Van Gorden
Priority Support
TIME ZONE
Central
SPECIALTIES
Onboarding, Training, Support, Websites
SHORT BIO
As a Support Technician at Coreware with over 10 years of IT and technical support experience, I specialize in solving complex technical challenges and helping customers get the most from the Coreware platform. Over the past 3 years, I have supported, trained, and onboarded customers across CoreFORCE and CoreSTORE, with expertise in troubleshooting, platform configuration, networking, DNS, AWS hosting, email systems, Google Workspace, and hardware support. My focus is delivering fast, effective solutions that keep businesses running smoothly and efficiently.
Kyle Bird
Priority SUpport
TIME ZONE
Eastern
SPECIALTIES
Support, Training
SHORT BIO
After working at several FFLs across the Southeast for the last five years and starting with Coreware, I've learned that no two days in the firearms industry are ever the same. From compliance questions to operational challenges, I enjoy helping dealers solve problems, streamline their processes, and get back to doing what they do best.
Torilyn Jade
Priority SUpport
TIME ZONE
Central
SPECIALTIES
Support, Training
SHORT BIO
From the sales floor to the firing line, my background in firearm retail and training has given me a unique perspective on the challenges dealers face every day. As part of Coreware's Priority Support team, I help customers solve technical issues, configure terminals, and keep operations running smoothly. I love helping people, solving problems, and proving that technology doesn't always have to be complicated.
Tyler Early
Priority SUpport
TIME ZONE
Eastern
SPECIALTIES
Support, Training
SHORT BIO
I work in diagnostics, focusing on recreating issues, isolating root causes, and understanding what’s happening behind the scenes. With experience in CoreFORCE and terminal diagnostics, I’m used to cutting through symptoms to find the real problem.
On the Coreware Priority Support team, I help troubleshoot technical issues and refine system behavior when things go off track. If it can be reproduced, it can usually be solved.
Working with me means steady, detail-focused support until there’s a clear, practical resolution.
Kobe Stoffel
Priority Support
TIME ZONE
Central
SPECIALTIES
Onboarding, Training, Support
SHORT BIO
I've spent more than 8 years helping firearm retailers navigate the ever-changing world of business software and technology. At Coreware, I've worked with dealers across the country on onboarding, support, hardware setup, and troubleshooting, helping them spend less time fighting technology and more time serving customers. As an avid firearms enthusiast, I enjoy bringing real-world industry experience and practical solutions to every customer interaction.
Mark Kalalo
Priority Support
TIME ZONE
Eastern
SPECIALTIES
Support, Training
SHORT BIO
Motivated and reliable customer service professional with excellent communication skills and a passion for helping others.
With experience in technical support, front-end and back-end development, and web design, I bring a unique technical perspective to customer support.
At Coreware’s Priority Support team, I help customers resolve technical issues, troubleshoot complex workflows, and ensure systems run smoothly. I am dedicated to delivering exceptional service, simplifying technology, and creating secure, user-friendly experiences that empower customers to succeed.
Keli Cropley
Priority Support
TIME ZONE
Mountain
SPECIALTIES
Support, Training
SHORT BIO
I bring hands‑on Coreware experience and a strong technical background to the Priority Support team. With a mixture of customer service skill and full‑on problem‑solving, I focus on diagnosing issues quickly, guiding users through clear solutions, and keeping daily operations running smoothly. I am known for my calm approach and ability to translate complex concepts into simple steps, while being committed to helping store owner work confidently and efficiently.
