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When the Gifts Come Back: Turning Returns Into Trust (and Revenue)

The day after Christmas is quieter, and that’s when returns start rolling in. This week’s blog looks at how firearms retailers can turn those moments into trust-building conversations that protect compliance, respect margins, and often lead to repeat sales.

There’s a lot happening beyond the counter

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🛠 From The Help Desk💡 – Processing Returns in coreSTORE

Returns don’t have to be complicated. This week’s guides walk through full and partial returns in coreSTORE, including how to use the original sale ID to reduce friction, lower fraud risk, and keep refunds clean.

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When the Gifts Come Back: Turning Firearms Returns Into Trust, Loyalty, and Revenue

The day after Christmas is quiet in a way that feels different from any other day of the year. The rush is over. The phones slow down. The parking lot isn’t full. And for many firearms retailers, a new phase begins, returns.

Some customers bought the wrong accessory. Some received a gift they didn’t ask for. Some realized the product didn’t fit their setup, their skill level, or their expectations. None of that is unusual. Returns are a normal part of retail, and they’re especially common right after the holidays.

What is unusual is how much opportunity most retailers leave on the table during that moment. Returns don’t have to be a loss. They don’t have to be tense. And they don’t have to be treated like a problem to get through as quickly as possible. When handled correctly, returns can become one of the most trust-building interactions you’ll ever have with a customer, and in many cases, they can lead directly to additional sales and repeat business.

Let’s talk about how firearms retailers can handle returns in a way that protects compliance, respects margins, and still turns a potentially negative moment into a positive one.

A Closer Look at What Scheduling Can Be

A walkthrough of how Coreware approaches scheduling, from customer booking to staff management.

From The Help Desk

coreSTORE- Sales: Processing Returns

In coreSTORE, there are three primary methods for processing a return. We will cover each method in detail.

1. From the Sales Screen, Click on the ... in the Top Left Hand Corner

coreSTORE- Sales: Processing a Partial Return Inside of coreSTORE

When processing a partial return, like any return, it's crucial to use the original sale ID if possible. This way, the client won't need to present their card, reducing the risk of fraud and ensuring that the refund is sent back to the same card used for the purchase. Below, you'll find the best method to perform a partial return from a sale ID that contains multiple line items.

1. Finding the Sale

Go to the dashboard, click on "Sales," and choose "New Sale." In this example, we'll search for a specific sale ID from the three-dot menu. You can also find sales by checking a client's record or running a sales report with specific queries.

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